The film kicks off with a young female who calls in to the hive and Jordan answers the call. She tells her that a prowler has broken into her house, and Jordan uses her training to try to keep the girl calm until police can arrive. However, things go terribly wrong, and the intruder can be heard attacking the female on the other end of the phone. He picks up the phone and Jordan tells him, “You don't have to do this.” The intruder replies, “It's already done.” From this moment on, Jordan is never the same, and the young girl's corpse later turns up on the news.
Jordan soon turns to teaching new applicants and gives up the call-center job. She informs them to not become emotionally attached or to make the caller promises that they can't keep. A few words of wisdom, that down the road, she doesn't even follow herself. It isn't too long after that, when another young girl is abducted from the mall, that bears some of the same physical similarities as the caller Jordan had previously dealt with. Jordan pieces together that the same killer is at it again when she gets a call from Casey (Abigail Breslin). The lunatic turns out to be a dude who lives an almost normal life, but this time Michael (Michael Eklund) won't get away with it so easy. Jordan stays on the phone with Casey during her whole ordeal inside the trunk of the stolen car drove by Michael, and helps her employ some clever techniques to try to escape while they try to trace her call.
The Call is full of suspense with the back and forth between Jordan and Casey; alongside the police's many failed attempts to save the girl. It isn't until everything looks bleak and that another girl may be lost to the hands of this psychopath that our 911 operator, Jordan, decides to take matters into her own hands. Jordan isn't your everyday hero, and The Call truly shows how taxing a job it really is for 911 operators around the world. A job were you never know how things turned out on the other end and how helpless that can make someone feel. Berry and Breslin gave some of the best performances of their career even though the women in peril scenes at the end became completely infuriating to watch. The Call was an action-packed thriller that kept you on the edge of your seat for the entire ride, and one you won‘t be forgetting anytime soon.
Score: 7.5 out of 10